Your Team's Impact The Global Sales Support team is looking for a Sales Support Specialist to support our sales representatives in the field. This person will manage a variety of tasks through processes and systems to help improve the productivity of our client-facing sales team. This important position contributes to the quality of customer service and the achievement of sales targets. What You'll Do Work directly with clients and sales teams to execute access requests Work with the Billing Department to investigate inquiries related to client subscriptions, product access, and invoices Manage large invoice restructures due to contract negotiations and/or client mergers and acquisitions Help with execution and documentation of client contracts Support the Revenue Operations team with strategic projects that benefit the sales organization Help promote new features and best practices within FactSet’s IS tools What We're Looking For Minimum of 2 to 5 years experience in a customer service/client-facing role Results oriented with the ability to complete assignments in a timely manner Ability to handle multiple priorities High degree of attention to detail Strong organization skills Enthusiasm, desire, and a strong sense of initiative Strong communication and interpersonal skills Prior experience with billing/invoicing is a plus Ability to adapt to changing policies and processes and execute tasks accordingly

About FactSet

FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year. As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.