Job Summary: The Partner Technical Account Manager (Partner TAM) owns the post-onboarding technical success and operational health of digital wallet partners integrated with PayPal World. Once a wallet partner is live, the Partner TAM becomes the single technical owner responsible for production stability, ongoing optimization, and long-term platform alignment. This role acts as the technical bridge between live wallet partners and PayPal’s internal teams, ensuring reliable operations, proactive issue management, and continuous improvement of wallet interoperability at scale. Job Description: Essential Responsibilities: Oversee and solve complex technical challenges for important customers Identify upsell and optimization opportunities Guide Technical Account Managers in issue escalation and clearing roadblocks Influence the product roadmap and lead initiatives to execution Plan to future-proof integrations and establish high-functioning teams Minimum Qualifications: 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: Key Responsibilities Post-Go-Live Technical Ownership Own the end-to-end technical health of live digital wallet partnerships Serve as the primary technical point of contact for partners post launch Maintain deep understanding of partner integrations and dependencies Production Operations & Stability Own coordination of wallet-related production issues and incidents Lead incident triage, partner communication, and resolution tracking Drive root cause analysis (RCA) and ensure corrective and preventive actions are completed Monitor operational metrics, error trends, and performance indicators Proactive Risk & Optimization Management Identify recurring issues, scaling risks, and performance bottlenecks Partner with Engineering and Product to drive platform improvements Recommend optimizations for reliability, throughput, and cost efficiency Partner Engagement & Trust Establish long-term trusted relationships with partner engineering and operations teams Conduct regular operational reviews and health check discussions Act as partner advocate within PayPal World for technical priorities Cross-Functional Collaboration Work closely with Product, Engineering, SRE, Risk, and Operations teams Translate partner production feedback into actionable platform insights Align partner growth plans with PayPal World roadmap and releases Scale & Expansion Support Support partner expansion into new regions, corridors, or volumes post-launch Ensure operational readiness for scale events and seasonal peaks Contribute to standardization of post-launch support models Required Qualifications Technical & Professional Experience 7+ year’s experience in: Technical Account Management, Platform Operations, or Solutions Engineering Strong understanding of: API-based integrations and distributed systems Production support, incident management, and reliability practices Payments, digital wallets, or fintech platforms Operational & Partner Skills Proven experience managing live production integrations Strong incident leadership and structured problem-solving skills Ability to communicate complex technical issues clearly to partners Preferred Qualifications Experience with: High-availability, high-volume payment platforms Global wallet partners and multi-region operations SRE practices, SLAs, SLIs, and error budgets Familiarity with PayPal World or large-scale fintech ecosystems

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