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ServiceNow
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Senior Staff Systems Engineer

ServiceNow 3 days ago

Location

Hyderabad, Telangana, India

Job Type

Full-Time

Experience Level

Executive or Staff-level (10+ Years)

Salary Range

Not disclosed

Job Description

Job Description What you get to do in this role: Software Development ◦ Design, develop, test, deploy, maintain, and improve software in Go and Python. ◦ Build scalable, reliable backend services/APIs/microservices with clear SLAs and contracts. • Code Quality & Standards ◦ Ship clean, well-documented, maintainable code with unit/integration tests by default. ◦ Participate in design/code reviews; enforce linters, static analysis, and style guides. • Systems Design & Architecture ◦ Design fault-tolerant, high-throughput systems: concurrency models, performance tuning, caching, data partitioning. ◦ Integrate with relational/NoSQL stores, streams/queues, and cloud-native services. • Troubleshooting & Reliability ◦ Diagnose and resolve production issues across service/network/data layers to reduce MTTR. ◦ Instrument with Prometheus/OpenTelemetry/Grafana; define actionable alerts tied to SLOs. • Collaboration & Delivery ◦ Partner with Product, QA, and engineers to shape requirements and deliver iteratively in Agile. ◦ Author crisp design docs/ADRs and runbooks; provide thoughtful PR reviews and mentorship. • Cloud Integration ◦ Design solutions on AWS/Azure/GCP (compute, storage, networking, IAM) with the right managed services. ◦ Build with Docker/containerd and operate Kubernetes (ingress, autoscaling, secrets, config). • CI/CD & Automation ◦ Automate build/test/release (GitHub Actions/GitLab/Jenkins) with canary/blue-green and safe rollbacks. ◦ Codify infra with Terraform (modules/workspaces) and adopt GitOps (Argo CD/Flux). ◦ Create internal CLIs/SDKs and scripts (Go/Python/shell) to remove toil and speed dev workflows. • Security & Compliance ◦ Implement OAuth2/OIDC/JWT, manage secrets (AWS Secrets Manager / Azure Key Vault / GCP Secret Manager), enforce least-privilege IAM. ◦ Bake in security checks (SAST/DAST, dependency scanning, SBOM/signing) and follow CIS/benchmarks. • AI & Intelligent Automation ◦ Accelerate engineering with AI (tests, scaffolding, code review) using curated prompts/guardrails. ◦ Deliver AI/RAG features and embed AI in ops (log/alert triage, ChatOps); ◦ Ensure quality/safety/cost via eval sets, telemetry & token tracking, and PII-safe redaction/rate limits. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years building/operating high-scale backend APIs and platforms with end-to-end ownership. • Go expertise: idiomatic design; goroutines/channels; context/timeouts; sync patterns; memory/GC tuning; pprof/benchmarks; race detector; generics; clean error handling. • API design & productization: REST/gRPC; OpenAPI/Protobuf; versioning; pagination/filtering; partial responses; idempotency keys; retries/backoff; circuit breakers; rate limiting/quotas; SDK generation; deprecation strategy. • Data & caching: PostgreSQL/MySQL schema design, migrations, transactions, pooling, replicas; Redis (cache-aside/write-through), locks, TTLs; messaging with Kafka/SQS/Pub/Sub, DLQs, “exactly-once-ish” via idempotency. • Reliability & observability: structured logs (slog/zap), request/correlation IDs, OpenTelemetry traces/metrics/logs, dashboards & SLOs/error budgets; feature flags; blue-green/canary; chaos/soak tests. • API security: OAuth2/OIDC/JWT, mTLS, RBAC/ABAC, input validation, OWASP API best practices; secrets via Secrets Manager/Key Vault/Secret Manager; KMS and audit logging. • Kubernetes ops: EKS/AKS/GKE; cluster upgrades; HPA/VPA; PDBs; network policies; ingress/gateways; storage classes. • Cloud depth: Strong in one (AWS/Azure/GCP) with working knowledge of the others. • CI/CD & supply chain: GitHub Actions/GitLab/Jenkins; multi-stage pipelines; contract/integration tests; k6/Vegeta load tests; linters/static analysis; SBOM & cosign; admission controls/policy-as-code. • Communication & leadership: clear design docs/ADRs, constructive reviews, mentorship, crisp incident comms. • AIOps : pragmatic use of embeddings/vector stores and RAG for runbooks/KB, with evals, cost/latency tracking, and PII-safe guardrails.

About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.

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