Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. Lead solution design and demonstrations for high-tech, media, and GCC accounts — spanning autonomous IT operations, developer productivity, AI governance, and employee experience Present to CTO, CFO, and CHRO simultaneously — tailoring the same platform story to three different sets of priorities in one room Build proof-of-concept environments that resonate with technically demanding engineering audiences while also landing a credible business case Support competitive displacement conversations — positioning ServiceNow against cloud-native platforms, incumbent enterprise vendors, and custom-build alternatives Create and iterate on demo flows for App Engine, Build Agent, AI Control Tower, and Now Assist — the capabilities TMT buyers care most about Partner with AEs on GCC account strategy — understanding that the value story often needs to travel to a global parent Own platform adoption momentum through the pre-sales cycle — you are not only winning the technical decision, you are laying the foundation that Customer Success, partners, and delivery teams build on after the signature. Poor adoption starts with a poor discovery; your rigour in this phase is what makes long-term value realisation possible. Work closely with Account Executives, Customer Success, delivery partners, and product teams — the best outcomes happen when everyone who touches an account is pulling in the same direction Stay sharp — the platform evolves every quarter, enterprise AI moves faster than that, and our customers expect us to be ahead of both. Certifications, release enablement, and peer learning are part of the job, not optional extras Build a point of view on your industry and share it — whether that is a customer workshop, an internal lunch-and-learn, or a perspective you bring to a first meeting that makes the customer feel they are speaking to someone who genuinely understands their world Qualifications To be successful in this role you have: Software engineering or architecture background — you've written code, designed systems, or managed a technical product. You understand how software is built. Enterprise SaaS or platform technology — you understand multi-tenant architecture, APIs, integrations, and developer tooling AI/ML literacy: model deployment, data pipelines, governance frameworks — enough to engage a CTO's engineering team and a legal team's DPO in the same conversation Cloud-native concepts: containers, CI/CD, infrastructure-as-code, data lakes — architectural fluency at minimum Product engineering operations — how high-growth tech companies manage developer productivity, incident response, and internal tooling at scale GCC dynamics — how global capability centres operate, make buying decisions, and engage with their global parents Media and entertainment technology — OTT platforms, content supply chains, digital distribution operations AI platform governance — understanding of model risk management, data sovereignty, and responsible AI deployment in a commercial context Experience as an SC, solutions engineer, or technical consultant at a SaaS, cloud, or enterprise software company — or equivalent consulting experience with tech sector clients Travel, as necessary

About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.