Role and Responsibilities ITSM Control Assessment Execution Plan and execute ITSM control assessments within an assigned scope of Incident, Change, and Problem Management processes. Perform assessments in alignment with established policies, standards, and control testing methodologies, under the guidance of senior leadership. Control Design and Operating Effectiveness Evaluation Evaluate the design and operational effectiveness of ITSM controls to identify gaps, execution weaknesses, and process deviations. Clearly articulate root causes, control impacts, and associated technology risk implications. Validate that controls are: Appropriately defined and documented Consistently executed by process owners Supported by complete, accurate, and reliable evidence. Risk Advisory and Issue Support Provide risk-based advisory guidance to control and process owners on identified control weaknesses. Support the documentation, classification, and escalation of issues arising from assessments. Advise on appropriate risk treatment options—including remediation, risk acceptance, or escalation—in accordance with Technology Risk and IT Risk Management standards. Assessment Documentation and Tooling Ensure assessment results, evidence, and supporting artifacts are accurately documented and maintained in ServiceNow / Integrated Risk Management (IRM) tools. Adhere to documentation standards to support transparency, auditability, and reuse for future assessments. Stakeholder Engagement and Communication Engage with ITSM process owners, technology teams, and risk stakeholders to explain assessment results, control gaps, and risk impacts in a clear and practical manner. Contribute to working sessions, governance forums, and RCSA readiness discussions by providing timely updates and insights relevant to ITSM risk posture. Trend Analysis and Continuous Improvement Identify recurring issues, themes, and systemic control weaknesses across assessments. Provide recommendations to enhance control design, process execution, and testing approaches. Contribute to continuous improvement of ITSM control frameworks and readiness for audits and regulatory reviews. Standards and Industry Awareness Maintaining working knowledge of ITSM, control, and technology risk best practices, including relevant industry standards. Apply this knowledge to assessments and advisory discussions to ensure alignment with evolving expectations. Knowledge and Experience Bachelor’s degree in computer science, Information Technology, or a related discipline, with typically 5–7 years of experience in technology risk, controls, ITSM, or security-related roles Strong practical knowledge of ITSM processes and control environments, with the ability to assess risk and control effectiveness. Demonstrated analytical skills, sound judgment, and the ability to communicate complex risk concepts clearly to technical and non-technical stakeholders. Experience working collaboratively with IT teams, risk partners, auditors, and vendors. Preferred certifications: ITIL Foundation, CISA, CISSP, or CRISC.

About Northern Trust

As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across five core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Join a Team That’s Made for Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. As of December 31 2024, Northern Trust had: $16.8 trillion assets under custody/administration $13.3 trillion in assets under custody $1.6 trillion in assets under management $156 billion in banking assets