Are you passionate about delivering exceptional customer service and interested in sales? Join Transcom as a Chat Customer Service Representative (CSR), where you will assist customers with mobile telephony services, subscription-related queries, prepaid services, and more—while also identifying sales opportunities. Key Responsibilities • Handle customer interactions via chat in a professional and timely manner • Assist customers with: o Mobile telephony services o Subscription and prepaid-related queries o Billing and invoice concerns o Basic troubleshooting • Deliver a high-quality customer experience in every interaction • Perform needs analysis to understand customer requirements • Drive upselling and cross-selling through personalized recommendations • Ensure accurate documentation and adherence to processes Eligibility Criteria • Minimum 12th pass / Graduate • Excellent written & Verbal communication skills in English • Strong typing and comprehension skills • Candidates from International Telecom domain will be preferred • Customer-centric approach with problem-solving ability • Flexible and adaptable to a fast-paced environment • Basic computer knowledge Preferred: • Prior experience in customer service / chat / sales process Key Competencies • Strong communication & interpersonal skills • Solution-oriented mindset • Attention to detail and accountability • Ability to multitask and work under pressure • Sales aptitude with customer focus

About Quickhyre AI

QuickHyre AI is an online job portal and HRMS software platform for hiring and workforce management, trusted by over 10 million active users. It connects freshers and experienced professionals across all career levels with verified job opportunities, while enabling companies to hire, onboard, and manage employees through a single system. Candidates use QuickHyre AI to search and apply for jobs across entry-level, mid-level, and senior roles, including internships and contract positions across tech and non-tech domains. Employers use QuickHyre AI as a hiring platform, applicant tracking system (ATS), and HRMS to post jobs, screen candidates, manage applications, onboard hires, and maintain employee records. Built for startups, growing companies, and enterprises, QuickHyre AI reduces irrelevant applications, improves hiring efficiency, and simplifies HR operations. By combining job discovery, online recruitment, and HR management software, QuickHyre AI supports end-to-end talent acquisition and workforce administration at scale.