We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as a Customer Success — Associate upon successfully completing our traineeship program. In this role, you will work closely with cross-functional teams—including Customer Success, Product, and Engineering—to transform insights into impactful product features and solutions. What You Will Do: ● Learn our platform Recruit CRM and understand the recruitment business. ● Handle client queries via chat, email and video calls to gain experience. ● Understand and convey customer needs to the team. ● Solve user challenges, providing solutions or workarounds. ● Uphold communication guidelines and procedures. ● Build and nurture client relationships. ● Continuously strive for exceptional service delivery. Traineeship Details: ● Traineeship Program: 6 months; 8.5 hours per day, payment of INR 20,000 per month. ● Full-Time Opportunity: Upon successful completion of the training program and based on performance, you may be offered a full-time position as Customer Success – Associate with a CTC of INR 8,00,000 (INR 6,00,000 base salary + INR 2,00,000 yearly performance pay) During the initial 6-month training period you'll be working in the primary Europe shift, you’ll transition to one of our five core work shifts as a full-time employee. ● Europe - Noon - 10 pm Monday - Friday ● Asia Pacific - 6 am - 4 pm Monday - Friday ● Half North America - 4 pm - 2 am Monday - Friday ● Full North America - 8 pm - 6 am Monday - Friday ● Middle East - Can choose from 4 options (4 days or 5 days a week) (The availability of these shifts is based on requirement) Who Should Apply? We invite applications exclusively from freshers who will be completing their graduation/post graduation in 2025 / 2026, irrespective of their specialization. If you are passionate about data-driven insights, eager to learn and adapt, and ready to take on challenges with a proactive and innovative mindset, you are the perfect fit for our team. Selection Process (Online/Virtual): Our process includes several rounds such as an online test (MCQ), assignment, and virtual interviews—all designed to assess your analytical thinking, communication skills, and problem-solving abilities

About Recruit CRM

All-in-one Software for Recruitment & Headhunting/Executive Search Firms. Trusted by agencies in more than 100 countries. Recruit CRM builds cloud-based software for the global Recruitment & Staffing industry. We are on a mission to help recruitment firms grow faster with cutting edge technology. Recruit CRM helps recruiters do everything from sourcing candidates on LinkedIn, sending emails, setting up interviews, reminders, collecting updated CVs & even feedback from clients. For the vast majority of our users, we are the main tool they use to get work done every day. We have customers in more than 100 countries across every continent on the planet & take great pride in being the highest-rated product in our category on Capterra: capterra.com/p/174348/Recruit-CRM We are a fully remote team that is headquartered in New Jersey (USA). We have three subsidiaries, one each in Dublin (Ireland), Dubai (UAE) and Pune (India). Our team is based across cities in India and works fully remotely. We have offsite meetings every quarter for the team to spend quality facetime together & reinforce our mission. All our teammates are full-time employees and receive statutory benefits including Provident Fund. We offer competitive salaries and have an attractive ESOP (Employee Stock Ownership Plan), to help team members create long term wealth as the company grows. Our goal is to build the ideal place to work for individuals who are curious, self-motivated & aggressive.