ROLE SUMMARY Let’s do this. Let’s change the world. In this vital role, the Senior Associate, Learning & Performance will support the execution of key operational, reporting, and program coordination activities across Global Learning & Performance. This role helps enable scalable, high-quality delivery of initiatives spanning leadership development, customer engagement capabilities, and launch readiness. By partnering closely with global, regional, and cross-functional stakeholders, the Senior Associate will help ensure learning assignments, governance processes, reporting, and program tracking are delivered with accuracy, consistency, and speed. The role plays an important part in supporting GL&P’s shift toward more insight-led, efficient, and technology-enabled ways of working, while strengthening the quality and scalability of learning and performance solutions. This position operates with growing independence and is expected to take ownership of defined workstreams, drive execution discipline, and contribute to continuous improvement across tools, processes, and stakeholder support. KEY RESPONSIBILITIES Learning Operations & Governance Manage core learning operations across learning platforms and repositories, including training assignments, catalog and content maintenance, onboarding pathways, and completion tracking. Partner with Global Learning Services (GLS), GL&P Leads, and other stakeholders to support timely and accurate setup, deployment, and sustainment of learning and capability programs. Maintain and enhance governance documentation, including SOPs, job aids, process documentation, acknowledgements, and quality control practices. Help standardize ways of working that improve consistency, scalability, and execution quality across GL&P initiatives. Support content and resource organization across platforms to improve discoverability, usability, and learner experience. Reporting & Insights Develop, maintain, and validate dashboards, trackers, and reports that monitor training completion, adoption, utilization, compliance, and key learning and capability metrics. Analyze learning, coaching, and program data to generate actionable insights that support decision-making, improve learner experience, and inform program effectiveness. Ensure data accuracy, consistency, and timely delivery of reporting across learning systems and stakeholder groups. Support the evolution of measurement practices by helping automate reporting, improve data integrity, and strengthen visibility into program impact. Program Coordination & Execution Coordinate operational support for global learning and performance initiatives across leadership development, customer engagement capabilities, and launch-readiness workstreams. Track participation, milestones, deliverables, and dependencies for priority programs, ensuring stakeholders have clear visibility to status, risks, and required actions. Support readiness for capability-building initiatives through effective coordination of materials, trackers, roadmaps, and deployment activities. Assist in the execution of learning and coaching programs by maintaining documentation, participant tracking, and alignment across cross-functional partners. Contribute to global-regional collaboration by helping ensure solutions are deployed with consistency while supporting local execution needs. Continuous Improvement & Enablement Identify process gaps and recommend improvements to strengthen learning operations, reporting, governance, and stakeholder experience. Contribute to initiatives that simplify, standardize, automate, and improve learning and performance processes and tools. Support the adoption of modern and technology-enabled ways of working, including digital tools, reporting enhancements, and knowledge-management improvements. Help capture lessons learned and best practices that can be applied across GL&P teams and programs. BASIC QUALIFICATIONS Bachelor’s degree or equivalent work experience. 5 - 9 years of experience in learning operations, training coordination, LMS administration, enablement, analytics, or a related function. Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively. Experience working with data, dashboards, and reporting tools; advanced Excel skills required and Power BI experience preferred. Ability to collaborate effectively with cross-functional and geographically distributed teams. Strong written and verbal communication skills. Demonstrated ability to manage workstreams with a high degree of ownership, accuracy, and follow-through. PREFERRED QUALIFICATIONS Experience supporting enterprise learning platforms, digital learning environments, or knowledge-management systems. Exposure to learning measurement, adoption tracking, reporting automation, or performance analytics. Experience working in a global, matrixed, or shared-services environment. Familiarity with governance processes, process documentation, SOPs, or compliance-related environments. Exposure to learning technologies, AI-enabled tools, or modern enablement platforms. Experience supporting commercial capability, field enablement, onboarding, coaching, or launch-readiness programs. WHAT SUCCESS LOOKS LIKE High accuracy and reliability in training setup, reporting, and operational support. Timely, high-quality dashboards and insights that support stakeholder decisions and improve visibility to program performance. Strong coordination across global, regional, and AIN stakeholders with minimal rework and clear execution discipline. Effective ownership of defined workstreams, with consistent follow-through on priorities, timelines, and deliverables. Meaningful contributions to process improvement, quality, scalability, and technology-enabled ways of working. Strong alignment to GL&P priorities through support of leadership development, customer engagement, and launch-readiness initiatives.

About Amgen

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We helped establish the biotechnology industry, and we remain on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. Our investment in research and development has yielded a robust pipeline that builds on our existing portfolio of medicines to treat cancer, heart disease, osteoporosis, inflammatory diseases and rare diseases. Amgen is one of 30 companies comprising the Dow Jones Industrial Average®, and part of the Nasdaq-100 Index®. In 2024, Amgen was named one of the “World’s Most Innovative Companies” by Fast Company and one of “America’s Best Large Employers” by Forbes. For more information, visit Amgen.com and follow us on X, LinkedIn, Instagram, TikTok, YouTube and Threads. 🔗 Community Guidelines: https://wwwext.amgen.com/community-guidelines 🔗Global Privacy Statement Directory: www.amgen.com/dp Special Advisory: Please be cautious of scam recruitment offers claiming to be from Amgen. Such scams may come from various sources, including fake websites and/or unsolicited emails and seek to obtain personal data or payment from victims by offering jobs that do not exist. Please be advised that Amgen would never ask for payment to progress a job application. When in doubt, please check to see if the position in question is posted on this website before applying. Additionally, please report any suspicious recruiting activity to https://complaint.ic3.gov/ and thank you for your assistance.