About the Role As a Data Analyst at ICICI Bank, you will work on transforming data into actionable insights. You will handle multiple data sources to support business decisions, improve customer experience, and drive revenue growth. This role supports the bank’s transformation into a technology-driven organization through analytics and data-driven strategies. Key Responsibilities Customer Insights and Service Analyze customer data to improve onboarding and overall customer experience Analytical Support Support business teams to improve campaign performance, revenue, and risk management Model Building Develop predictive models and behavioral segments for cross-selling, customer activation, retention, and attrition control Portfolio Analysis Analyze portfolios to support lead generation, credit policies, pricing, and portfolio strategies Collaboration Work with business, product, and functional teams to provide data-driven solutions Trend Analysis Use statistical tools to identify patterns and provide insights for business strategies Qualifications and Skills Education MBA, Chartered Accountant, Engineer, or Graduate with relevant analytics experience Technical Skills Strong analytical and logical thinking Knowledge of R, Python, SQL is preferred Communication Good verbal and written communication skills Team Collaboration Ability to work effectively with cross-functional teams Success Factors Strong analytical mindset Understanding of customer behavior Strong execution skills Ability to take initiative Knowledge of analytics or AI models About the Team The Data Science and Analytics team at ICICI Bank works on risk analytics, AI projects, data engineering, customer insights, and campaign analytics to improve overall customer experience. Additional Information Role Type: Individual Contributor Industry Experience: Not mandatory Flexibility: Role and location may vary based on business needs Selection Process Application screening Shortlisting Interview process Final selection

About icici bank

ICICI Bank is one of India’s leading private sector banks, offering a wide range of banking products and services to corporate, Small and Medium Enterprises (SME) and individual customers across the country. The Bank offers multi-channel touch points including branches, ATMs, mobile banking, internet banking, and phone banking. The Bank has a network of 7,246 branches and 10,610 ATMs and cash recycling machines across India, as at September 30, 2025.