Job Summary: The Key Account Manager (KAM) for Contract Manufacturing is responsible for managing and growing relationships with key clients in the contract manufacturing space. The role involves acting as the primary point of contact between the company and clients, ensuring customer satisfaction, driving revenue growth. The KAM will work closely with internal teams (such as operations, production, and finance) to meet customer demands and foster long-term partnerships. Roles & Responsibilities: Key Responsibilities: Manage and strengthen relationships with key contract manufacturing clients. Serve as the primary contact for assigned accounts, ensuring high levels of customer satisfaction. Maintain regular communication with clients to understand their needs, expectations, and feedback. Negotiation and renewal of manufacturing contracts, ensuring favourable terms for both the company and the client. Identify upselling and cross-selling opportunities within current accounts. Monitor and report on key account performance, including sales forecasts. Collaborate with internal teams (production, supply chain, quality control, R&D, and finance) to ensure the smooth execution of client orders and on-time delivery. Communicate and collaborate with plant team regarding quality deviations. Build long-term relationships with key stakeholders at client companies, understanding their business requirements as per company specifications. goals and manufacturing requirements. Act as a liaison between the client and internal teams to ensure effective communication and problem resolution. Stay informed about industry trends, market shifts, and competitor activities within the contract manufacturing sector. Prepare regular reports on account performance, revenue projections, and customer satisfaction metrics. Qualification & Experience: Experience: 5+ years of experience in Key Account Management, Sales, or Business Development, preferably in contract manufacturing or a related industry. Key Competencies: Skills: Strong negotiation and contract management skills. Excellent communication, presentation, and interpersonal skills. Analytical skills, cross functional work ability Proficient in CRM systems, Microsoft Office Competencies: Customer-focused approach with a strong sense of responsibility for client satisfaction. Problem-solving ability with a focus on results and meeting deadlines.

About mooMark

mooMark, a wholly owned subsidiary of Stellapps, is addressing these with India’s first dedicated, fully traceable, and sustainable dairy solution. Working at the intersection of technology and dairy nutrition, mooMark provides tailored solutions for FMCG, HoReCa, and D2C businesses, offering private labeling, contract manufacturing, ingredient sourcing, and concept-to-product development for value added dairy products. Using a low-capex, tech-powered approach, mooMark delivers high-quality dairy products with complete traceability, reducing carbon footprint from farm to product. Our advanced tech stack strengthens sustainability and supports Net Zero goals, allowing our partners to offer premium dairy products with unique value. With access to 67,000 farmers, a 360,000-liter daily capacity, and two advanced facilities across 1,600 villages, we bring products like curd, paneer, ghee, and cheese to market, offering partners traceability, scalable production, and sustainable sourcing. mooMark’s data-driven manufacturing not only ensures quality but gives our partners a competitive edge in today’s