AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT: Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions. WHAT THE ROLE OFFERS Represent OpenText acting as first point of contact for all technical support inquiries Incident management and collaboration with other teams while adhering to SLA’s and KPI’s Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys Collaborate with various stakeholders to act as a trusted customer advocate What you will need to succeed 2 - 4 years of prior experience working on relevant technologies Focused on scoping problems and strong troubleshooting ability University/College degree within a related discipline Willingness to work in shifts during weekdays and on-call during weekends 2+ years of hands-on experience working on OpenText VIM Strong skills in SAP workflow and ABAP Programming Experience with SAP R/3 and S4/HANA Strong skills in ALV Report Development Working Knowledge in SAP FI/MM modules (Technical) and business processes Experience with SAP Fiori and Web services Experience in dialog programming, building custom screens and transactions

About OpenText

OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.