About the Role We are seeking a Sr. Lead – Cloud Operations Control Business Partner to lead governance, control effectiveness, and operational alignment across enterprise cloud platforms. This role acts as a strategic bridge between Cloud Engineering, Cloud Operations, VM Operations, and Risk/Control functions, ensuring that cloud services are delivered in a secure, compliant, and audit‑ready manner. The position is critical in driving control maturity, vulnerability governance, ITSM alignment, and operational transparency, while enabling teams to operate efficiently at scale. Key Responsibilities Cloud Governance & Control Oversight Define and drive control frameworks across cloud operations, ensuring alignment with enterprise security, risk, and compliance standards. Partner with Cloud Engineering and Operations teams to ensure secure, standardized, and auditable processes across cloud environments. Ensure adherence to policies covering ITSM, vulnerability management, access control, and platform governance. Vulnerability & Risk Management Drive enterprise‑level governance for VUL/VIT/CVIT tracking, ownership alignment, and SLA adherence. Partner with VM Operations and application teams to improve routing accuracy, TLA ownership, and remediation accountability. Establish processes to reduce catch‑all assignments and improve operational ownership clarity. Provide executive visibility into risk posture, SLAs, and remediation progress. Operational Controls & ITSM Alignment Ensure cloud operations align with ITSM processes, including incident, change, request, and problem management. Govern adherence to change management workflows, risk approvals, and audit traceability. Collaborate with operations teams to ensure consistent execution, validation, and post‑implementation controls. Process Optimization & Automation Identify gaps in current workflows and drive process standardization and automation across cloud operations. Build scalable mechanisms to improve: Ownership identification Control enforcement Compliance tracking Partner with engineering teams to enable data‑driven insights and dashboards for operational and risk visibility. Stakeholder Partnership & Leadership Act as a trusted advisor to Cloud, Risk, and Governance leadership on operational controls and compliance posture. Collaborate with: Infrastructure Control Governance Cloud Foundation Team (CFT) VM Operations EMS/GitHub teams Application TLAs Drive alignment across global teams to ensure consistent operating models and accountability. Audit, Compliance & Reporting Lead cloud readiness for internal and external audits. Ensure availability of control evidence, operational logs, and audit artefacts. Define and report KPIs/KRIs for: Vulnerability remediation Compliance adherence Operational performance Provide executive‑level reporting on risk, controls, and remediation status. Continuous Improvement & Capability Building Drive initiatives to improve operational maturity and self‑service adoption across application teams. Mentor teams on best practices for governance, compliance, and operational ownership. Promote a culture of accountability, automation, and continuous improvement. Required Skills & Experience Core Expertise Strong experience in Cloud Operations, Governance, or Control Functions with 12+ years of total experience. Deep understanding of: ITSM processes (Incident, Change, Problem, Request) Cloud platforms (Azure preferred; AWS/GCP optional) Vulnerability & risk management frameworks Experience working with enterprise-scale cloud environments Technical & Functional Skills Knowledge of: Cloud security, compliance, and governance frameworks Automation and workflow orchestration Observability, monitoring, and operational reporting Familiarity with: Terraform / IaC concepts (preferred) ServiceNow or equivalent ITSM tools CI/CD and DevOps operating models Leadership & Soft Skills Strong stakeholder management across engineering, operations, and risk teams Ability to influence without authority and drive cross-functional alignment Excellent communication skills with experience delivering executive-level updates Strategic thinking with strong focus on outcomes, scalability, and efficiency Preferred Qualifications Experience in regulated environments (Financial Services preferred) Exposure to audit, controls testing, and regulatory compliance frameworks Certifications: Cloud (Azure/AWS) ITIL / ServiceNow Security (CISSP, CISM) Key Success Metrics Reduction in misrouted vulnerabilities / catch‑all assignments Improvement in SLA adherence and remediation timelines Increased automation and control coverage Enhanced audit readiness and compliance scores Clear ownership model across TLAs and operations teams

About Northern Trust

As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across five core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Join a Team That’s Made for Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. As of December 31 2024, Northern Trust had: $16.8 trillion assets under custody/administration $13.3 trillion in assets under custody $1.6 trillion in assets under management $156 billion in banking assets