Job Summary: We are seeking a skilled and proactive Salesforce Support Engineer with 3-5 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You will be the go-to expert for troubleshooting, user support, and platform optimization. Responsibilities: - Provide day-to-day support for Salesforce users across sales, service, and operations teams. - Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations. - Collaborate with business analysts and developers to translate support tickets into long-term solutions. - Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules. - Support insurance-specific processes such as policy management, claims tracking, and customer onboarding. - Monitor system performance and proactively identify areas for improvement. - Assist in user training, documentation, and onboarding for new features or releases. - Ensure compliance with data privacy, security, and regulatory standards relevant to financial services. Mandatory Skills: - 3-5 years of hands-on experience in Salesforce support or administration. - Salesforce Certified Administrator (mandatory). - Strong understanding of Salesforce Data Cloud (deal breaker skill). - Experience working in the financial services industry, preferably insurance. Preferred Skills: - Familiarity with insurance workflows such as underwriting, claims, and policy servicing. - Proficiency in troubleshooting Apex errors, Flow issues, and integration failures. - Excellent communication and stakeholder management skills. - Experience with support tools like Jira, ServiceNow, or similar ticketing systems. Qualifications: - Bachelor's degree in a relevant field or equivalent experience. - Additional Salesforce certifications (e.g., Advanced Administrator) are a plus.

About PureSoftware Ltd

PureSoftware, a wholly owned subsidiary of Happiest Minds, is a global software products and digital services company. PureSoftware has been driving transformation for the world’s top organizations across various industry verticals, including banking, financial services, and insurance, life sciences and healthcare, high tech and communications, retail and logistics, and gaming and entertainment. Arttha, from PureSoftware, is a globally trusted financial technology platform.