We are looking to hire Customer Service Advisors for the E Commerce Customer Support process serving the US market The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally Advisors will interact with customers regarding order related issues and provide accurate resolutions while maintaining quality and productivity standards Key Responsibilities Handle 40 to 50 inbound customer calls per day related to E Commerce retail services Assist customers with queries such as Order cancellation Refund requests Lost or missing orders Return requests Payment issues or money back requests Provide clear professional and empathetic customer support Follow standard operating procedures while resolving customer issues Maintain high quality service and adhere to defined KPIs Accurately document customer interactions in the system Eligibility Criteria Minimum 1 year of experience in BPO customer service specifically in one of the following Retail customer service process Airline customer service process Insurance customer service process No work experience gaps in employment history It should be within company transport guidelines of 15 km or should relocate within the boundary Preference will be given to candidates currently serving their notice period Fluent English communication skills are required C1 or C2 level Strong listening problem solving and customer handling skills The advisor should have experience of working in a fast paced environment Work Schedule and Expectations A 5 5 day working week Weekly days off shift hours will be rotational and consecutive weekly days offs are not guaranteed No commitment of fixed weekly days off or leave schedules Candidates will be clearly informed about the working schedule by the Talent Acquisition TA team during hiring and acknowledgement is required Training and Certification Selected advisors will undergo a structured training program Process Training 5 Days Nesting Period 5 Days Live call with support Each stage requires a minimum passing score of 85 percent to move forward Candidates must successfully clear both stages to continue in the role Key Skills Required Fluent English communication C1 or C2 level Customer handling and empathy Problem solving ability Ability to work in a high volume call environment Basic computer and CRM handling skills Basic understanding of quality parameters Preferred Candidate Profile Experience only in international voice processes Ability to manage high call volumes while maintaining service quality Strong adaptability and willingness to work in a dynamic and fast paced retail support environment

About Transcom

Welcome to the India page of Transcom! We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our clients a sustainable competitive advantage. With our expertise, we offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At our core, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Join us in creating exceptional customer experiences through our BPO solutions!