About MBRDI Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility. ServiceNow Senior Architect – Job Description Lead the end-to-end architecture, design, and governance of the ServiceNow platform across Customer Instances (dealers/external partners) and Enterprise Instances (internal business units, applications, assets, workflows). Own the CMDB strategy, data models, service mapping, integrations, and configuration governance to ensure accuracy, compliance, and platform health. Drive technical leadership for all DevOps activities, including CI/CD pipelines, automated deployments, versioning, and best-practice development standards. Evaluate, refine, and steer new demands and enhancement requests, ensuring alignment with enterprise architecture, security policies, and platform roadmap. Provide architectural oversight for modules such as ITSM, ITOM, ITAM, SecOps, CSM, and custom applications. Lead solution design for onboarding new applications, teams, and customers onto the ServiceNow platform with scalable, reusable frameworks. Collaborate with cross-functional teams (IT, Security, Business, Platform Operations) to deliver robust workflows, integrations, and service automations. Ensure performance, availability, and reliability of both customer and enterprise ServiceNow instances. Define coding standards, review technical designs, and guide development teams on platform best practices and architectural patterns. Drive continuous improvement of the platform including upgrades, patching strategy, health checks, and technical debt reduction. Act as the primary technical advisor to leadership, translating business needs into scalable architecture solutions. Partner with vendors/partners to align on design standards, delivery quality, and future expansion needs. Mentor internal teams, build capability, and ensure strong knowledge management and documentation discipline. Qualifications B Tech/BE Experience in ServiceNow Application Development & platform support Why Join Us? · Be part of a purpose-driven organization that is shaping the future of mobility. · Work on cutting-edge technologies and global projects. · Thrive in a collaborative, diverse, and inclusive environment. · Access world-class infrastructure and continuous learning opportunities. Equal Opportunity Statement · At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.

About Mercedes-Benz India

Mercedes-Benz India Pvt. Ltd. was established in 1994 at Pune, India with the aim to become the fastest green-field operations ever to be created. We are currently rated as one of the top CKD plants of Mercedes-Benz globally We’re pioneers in delivering world-class automobile solutions built with intelligent technology and the will to create ‘The Best or Nothing’. With our unwavering set of values and the continuous pursuit of excellence through the years, we work towards delivering a sustainable future that offers unparalleled luxury and premium brand experience through our products and services. Our product portfolio ranges from the New Generation Cars, to the luxury sedans like the Masterpiece of Intelligence – The E-Class, the Essence of Luxury - Mercedes-Maybach; to the adventurous SUVs like the GLC and the GLS; along with the performance-driven AMGs.