Role Summary: We are looking for an experienced Dialogflow CX Developer & Tester with strong expertise in Voice flow design & a good understanding of NLP. You will be responsible for designing, developing, & testing conversational experiences for voice-first channels, while also supporting chat-based use cases. Experience with VXML & customer interaction is a strong advantage. Key Responsibilities: Design, develop, & test conversational flows using Google Dialogflow CX, focusing on voice-based interactions. Translate conversational requirements into efficient & intuitive Dialogflow CX flows. Collaborate with product managers, designers, & customer teams to refine voice UX & ensure high-quality interactions. Build & optimize chat flows in Dialogflow CX (advantage). Work closely with customers to gather feedback, iterate designs, & enhance conversational performance. Apply NLP concepts to improve intent recognition, entity extraction, & dialogue management. Integrate Dialogflow CX with backend systems, APIs, & telephony platforms. Document flow designs & maintain test plans for conversational agents. Required Skills & Qualifications: 3+ years of hands-on experience developing with Google Dialogflow CX. Strong understanding of Natural Language Processing (NLP). Proven experience working on voice-first Dialogflow CX flows. Ability to design conversational requirements & implement them into Dialogflow CX voice flows. Knowledge of chat flow development in Dialogflow CX (advantage). Familiarity with VoiceXML (VXML) and IVR systems (added advantage). Experience in customer-facing roles, with strong communication & collaboration skills. Bachelor’s degree in Computer Science, IT, Electronics & Communication, or equivalent practical experience. What We Offer: Competitive salary & benefits package. Opportunity to work with cutting-edge conversational AI technologies. A collaborative, inclusive, & innovation-driven culture. Flexible work environment (remote-friendly). Opportunities for continuous learning, ownership, & career growth.

About Infinijith Apps & Technologies (P) Ltd

Infinijith is one of the leading Full Stack web application development company, focuses on top-notch technologies for developing high-end enterprise level applications. Founded in 2014, Infinijith has provided innovative solutions to a growing list of highly satisfied clients, a majority of whom are market leaders in their sectors. We leverage cutting-edge technology frameworks such as Angular, NodeJS, Laravel, PHP, .Net, ReactJS, React Native, Flutter, Ionic and Swift for building web & mobile applications. We are experts in services like UI/UX Development, Digital Marketing, Social Media Marketing, SEO, Explainer Video and Branding. We consistently build secure, resilient, original and more effective applications that are stable, scalable, and long-lasting. Our entire gamut of innovative products spans different verticals. Our custom development solutions include across Ecommerce Software Development, Mobile Application Development, Responsive Web Design, and Web App Development Services. Our solutions power operations across critical industries such as finance, retail, Ecommerce, healthcare, travel, Media & Advertisements, and ISVs. We uphold customer satisfaction as the focal point of our business objective. As a customer-friendly brand, we rigorously practice agile methodology (Scrumban - Scrum & Kanban) to improve productivity and quality in the application development process. As a result, our customers will be benefitted with an excellent service delivered within their budget in a timely manner. We are completely committed to delivering high quality, cost-effective solutions with reliable offshore services during and after project completion. Our team will provide you with exact skills, process rigor and quality commitment to maintain long-term relationships with our clients.