Work Hours: 8.5 hours per day with flexible shift timings based on business requirements. What will your day look like? As an Operations Analyst, you will be responsible for : Actively supports process changes within team, recommend improvements and support change culture. Accurate recording of information in work tools, creates minimal rework for own/other team. Maintain customer service level agreements. Ensure all customer authentication processes are adhered to, to keep our customer information and financial position safe. Keeping up to date with all communication regarding changes to bank policy and adhered to all standards. Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner. Provide administrative support, including creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable closure of cases. Completing all required documentation with no/minimal errors. Providing appropriate verbal information to stakeholders. Sharing information and providing ongoing support and guidance to team members. What will you bring? To grow and be successful in this role, you will ideally bring the following: Strong Stakeholder Management & Negotiation and Influencing skills Minimum 1-2 years of experience in customer servicing Excellent communication skills both written and verbal Flexible with shifts and weekend working Strong customer focus and skills and experience working in voice based process

About Quickhyre AI

QuickHyre AI is an online job portal and HRMS software platform for hiring and workforce management, trusted by over 10 million active users. It connects freshers and experienced professionals across all career levels with verified job opportunities, while enabling companies to hire, onboard, and manage employees through a single system. Candidates use QuickHyre AI to search and apply for jobs across entry-level, mid-level, and senior roles, including internships and contract positions across tech and non-tech domains. Employers use QuickHyre AI as a hiring platform, applicant tracking system (ATS), and HRMS to post jobs, screen candidates, manage applications, onboard hires, and maintain employee records. Built for startups, growing companies, and enterprises, QuickHyre AI reduces irrelevant applications, improves hiring efficiency, and simplifies HR operations. By combining job discovery, online recruitment, and HR management software, QuickHyre AI supports end-to-end talent acquisition and workforce administration at scale.