THE ROLE: We are seeking a highly motivated and detail-oriented Sales Operations Analyst to join our Global Sales Operations team in India. The ideal candidate will have hands-on experience with Salesforce, a solid grasp of the end-to-end sales process, and the ability to operate effectively in a dynamic, global environment. This role requires strong analytical capabilities, clear communication, and a proactive execution mindset. Key areas of responsibility include field support, UAT management, Inventory (Proof of concept) tracking, and business insights for Theater Ops leadership. WHAT YOU WILL DO Ticket Management & Field Support Own and resolve tickets submitted by field sales teams with high accuracy and within SLA. Act as the first point of contact for queries related to opportunity creation, quote updates, and sales process support. Investigate and resolve issues related to quote generation, approvals, and primary quote management in SFDC. Sales Process & System Support Support the opportunity lifecycle in Salesforce—from creation to close—ensuring data completeness and policy compliance. Work closely with Theater Ops, SE Ops, IT, Sales Planning, Billing, and Order Management to ensure timely issue resolution and stakeholder satisfaction. Participate in User Acceptance Testing (UAT) for new tools or system enhancements related to sales workflows and provide structured feedback. Reporting, Documentation & Process Optimization Analyze pipeline, bookings, and revenue data to generate business insights. Collaborate with Theater Ops to identify bottlenecks, trends, and actionable items from field activities. Maintain updated documentation of sales ops processes and frequently asked questions to enable self-service and process consistency. Identify automation opportunities and suggest process improvements to increase ticket resolution efficiency. Inventory/POC Management Support management and tracking of Proof of Concept (POC) requests. Collaborate with field teams to gather updates, monitor status, and escalate issues where needed. WHAT YOU WILL BRING 4+ years of experience in Sales Operations, Business Operations, or a related field. Strong understanding of sales process workflows, including opportunity stages, quote-to-order, and data dependencies. Proficiency with Salesforce (SFDC)—particularly Opportunity and Quote objects. Advanced skills in Excel and Google Sheets; experience with data dashboards or ticket trend reporting is a plus. Excellent verbal and written communication skills, with the ability to collaborate across time zones and teams. Familiarity with ticketing systems such as ServiceNow or Jira preferred. Highly organized, self-starter mindset, and strong ownership of responsibilities. What You'll Gain: Deep exposure to Pure Storage’s global sales tools and processes Opportunities to influence efficiency and automation in day-to-day support activities Cross-functional collaboration with Sales Planning and Compensation, Theater Ops, SE Ops and IT teams A supportive team environment focused on learning, ownership, and continuous improvement

About Pure Storage

Pure Storage (NYSE: PSTG) uncomplicates data storage, forever. Pure delivers a cloud experience that empowers every organization to get the most from their data while reducing the complexity and expense of managing the infrastructure behind it. Pure’s commitment to providing true storage as-a-service gives customers the agility to meet changing data needs at speed and scale, whether they are deploying traditional workloads, modern applications, containers, or more. Pure believes it can make a significant impact in reducing data center emissions worldwide through its environmental sustainability efforts, including designing products and solutions that enable customers to reduce their carbon and energy footprint. And with a certified customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world.