We are seeking a highly skilled and experienced Senior Software Engineer to lead the development and implementation of cutting-edge contact center solutions leveraging AWS Connect. The ideal candidate will bring deep technical expertise, a strong background in telecommunication systems, and the ability to deliver scalable software solutions that align with business objectives. Responsibilities Design scalable architectures for contact center solutions integrating CRM, WFM systems, and AI platforms Implement cloud-native services including Lambda, API Gateway, DynamoDB, and Lex to build serverless applications Lead the development of automation frameworks using AWS Java SDK, CDK, Terraform, or CloudFormation Operate and maintain enterprise-level telecommunication infrastructures with emphasis on reliability and performance Customize and integrate AWS Connect capabilities for enterprises to enhance customer experiences and business workflows Collaborate with cross-functional teams to optimize DevOps practices for contact center solutions Create and maintain unit tests to ensure robustness and compatibility of developed applications Manage source code repositories using GitLab, GitHub, Bitbucket, or CodeCommit Develop and implement contact center solutions at scale with expertise in handling JSON, YAML, Looping, and Data Structures Build and optimize large-scale integrations with services like AWS Lex, Lambda, Pinpoint, and Polly Guide client teams with IT industry best practices and highlight thought leadership in enterprise call center solutions Requirements 8-12 years of professional experience in building cloud-based or on-premises contact center platforms Expertise in deploying contact center solutions using Amazon Connect for CRM or WFM integrations Background in serverless development and enterprise-grade telecommunications infrastructure Familiarity with serverless tools such as AWS SNS, SQS, Step Functions, Lens, CloudWatch, and KVS Hands-on proficiency with automation tools like AWS Java SDK, CDK, Terraform, and CloudFormation Competency in working with complex data types and formats including JSON, YAML, string arrays, and tuples Strong debugging skills and experience in unit testing Proficiency in managing source code and version control using GitLab, GitHub, or Bitbucket Skills in utilizing distributed environments with services from Microsoft, VMware, and Citrix alongside AWS tools Nice to have Background in Docker and Kubernetes for container orchestration on AWS EKS or ECS Understanding of NoSQL data stores such as ElasticCache, DynamoDB, and RDS Capability to write automation scripts using Python, Windows PowerShell, or Linux shell scripting Familiarity with build automation servers like Jenkins, AWS CodeBuild, or GitLab CI Experience with deployment strategies including blue-green deployments and in-place or canary deployment methods We offer/Benefits Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks & Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: Health benefits Retirement benefits Paid time off Flexible benefits Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

About EPAM Systems

EPAM (NYSE:EPAM) is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, EPAM empowers organizations to become AI-native enterprises, driving measurable value from innovation and digital investments. Recognized by industry benchmarks and leading analysts as a leader in AI, EPAM delivers globally while engaging locally, making the future real for clients, partners and employees. We are proud to be recognized by Forbes, Glassdoor, Newsweek, Time Magazine, Great Place to Work and kununu as a Most Loved Workplace around the world.