As a Sr. Specialist HR Shared Services, you will professionally, efficiently, and accurately assist clients, comprised of HR team members and non-HR team members, via various communication platforms in our HR Operations Center. This includes developing and maintaining a detailed knowledge of resources available regarding HR tools, technology, policies, and procedures. You will problem-solve by researching, partnering, and following-up on issues while fostering client relationships, utilizing de-escalation tactics, and maintaining a high level of confidentiality. As assigned, you’ll act as a workload captain monitoring service levels and coordinating daily schedules to optimize team success. Perform incoming document audit, ingest and index to the document storage system for retention. Timely audit of Team Member records, ensuring data quality. Utilize the on-line resources and process pages for fast, accurate information regarding job functions and procedural changes. Maintain performance standards, both in production and quality of service. Maintaining and supporting Service Delivery during BCP situations for all critical worksets. Be curious, share relevant error trends and continuously work towards quality improvement in your specialized teams. Mentor and buddy new team members. Also support peak season contractors through training and mentoring. Be agile with new learnings and focus towards process improvement opportunities. Assertively channelizing the efforts to develop and improve business skills, critical thinking and creative reasoning. Participate in application testing, share experiences, insights and learnings Deliver results with short learning period. Requirements Graduate in any discipline 0-2 years of work experience Good oral and written communication skills Good organizational skills and ability to multi-task Typing and computer skills; knowledge of the Microsoft Office Package Flexibility to shift rotation, including night and weekend shifts. Team Player/Attitude and Self-motivated Attention to detail and the ability to maintain established team quality standards Good problem solving skills and innovative skills

About Target

Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.