KEY RESPONSIBILITIES: · Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from enterprise customers · Report product issues to development and advocate for the customer to help deliver high-quality products · Create knowledge-based contents such as troubleshooting tips and best practices · Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering and solution engineering teams. · Provide "hands-on" support for the customers to solve production issues. · You will bring solutions to the leadership team, feedback on solutions recommended. KEY REQUIREMENTS: § Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles. § Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software. § Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus. § Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos) Experience with Python, shell scripting, automation. Experience with security products is a plus. Ability to multi-task and work in a dynamic environment. Availability to provide after-hours support on a scheduled / non-scheduled basis. BS or MS degree in Computer Science, Math, related technical field or equivalent practical experience.

About Quickhyre AI

QuickHyre AI is an online job portal and HRMS software platform for hiring and workforce management, trusted by over 10 million active users. It connects freshers and experienced professionals across all career levels with verified job opportunities, while enabling companies to hire, onboard, and manage employees through a single system. Candidates use QuickHyre AI to search and apply for jobs across entry-level, mid-level, and senior roles, including internships and contract positions across tech and non-tech domains. Employers use QuickHyre AI as a hiring platform, applicant tracking system (ATS), and HRMS to post jobs, screen candidates, manage applications, onboard hires, and maintain employee records. Built for startups, growing companies, and enterprises, QuickHyre AI reduces irrelevant applications, improves hiring efficiency, and simplifies HR operations. By combining job discovery, online recruitment, and HR management software, QuickHyre AI supports end-to-end talent acquisition and workforce administration at scale.